Privacy Policy
Effective Date: 01.01.2025
Website: https://chats.gozipp.in
At GoChats, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our WhatsApp marketing platform and related services.
1. Information We Collect
a) Account Information
Name, email address, phone number
Business name and industry (optional)
Login credentials (securely encrypted)
b) Usage Data
Campaign logs (message templates, bot flows, analytics)
IP address, browser type, device information
Activity on our platform (dashboard actions, API usage)
c) Contact Data You Upload
Names, phone numbers, tags, custom fields
Chat history (when using integrated inbox or bot replies)
We do not collect or access your WhatsApp conversations outside of what is sent/received through our platform.
2. How We Use Your Information
We use the data collected to:
Provide, maintain, and improve our platform
Send alerts, billing notices, and platform updates
Help you automate WhatsApp messaging via our dashboard and APIs
Analyze usage for performance improvements
Prevent abuse and ensure compliance with WhatsApp policies
We do not sell or rent your data to third parties.
3. Data Sharing
We may share data only:
With WhatsApp Cloud API (Meta) for message delivery
With third-party tools (e.g., payment gateways or analytics) under strict confidentiality
When legally required to do so by law enforcement or regulators
All integrations comply with data protection and privacy norms.
4. Data Storage & Security
All user data is stored on secure, encrypted servers
API credentials and tokens are encrypted at rest
Regular security audits and firewall protection are in place
Only authorized personnel have access to internal data
5. User Control & Data Rights
You can:
Access or update your account data from your dashboard
Delete uploaded contacts or bot flows
Request account deletion by emailing support@gozipp.in
Export your data before cancellation
We retain minimal necessary data for billing and audit purposes after account closure.
6. Cookies & Tracking
We use cookies and local storage for:
Session management
Dashboard personalization
Analytics (e.g., usage patterns, performance)
You can manage cookies via your browser settings.
7. Third-Party Services
GoChats integrates with third-party platforms like:
WhatsApp Cloud API (Meta)
Payment processors (e.g., Razorpay, Stripe & UPI)
AI Bot Builder (FlowiseAI)
These services have their own privacy policies which we recommend you review.
8. Children’s Privacy
GoChats is intended for businesses. We do not knowingly collect information from anyone under the age of 18. If we learn that data from a minor was collected, we will delete it immediately.
9. Policy Updates
We may update this Privacy Policy periodically. We will notify users via email or platform notice. Continued use of the platform after updates implies acceptance of the revised policy.
10. Contact Us
For privacy-related inquiries or requests, contact:
📧 support@gozipp.in
🌐 https://chats.gozipp.in